FAQs

SHIPPING & DELIVERY

A flat shipping charge of ₹150 is applicable on all orders. 

Our domestic orders are shipped using Blue Dart/ Delhivery / Ekart and India Speed Post depending on the connectivity of pin codes. You will receive a tracking id on email and sms from either of our delivery partners with the tracking id.

Delivery Timeline: 10-12 Business days once dispatched.

DELAYED DELIVERY 

Once the package is shipped from our studio, we are dependent on our courier partners for delivering the product. Any delays due to courier partner network issues etc are out of our control. We will raise the ticket for the same to help speed up the resolution but will not be responsible delays caused by the courier partner.

Please reach out to us on WhatsApp message for any delivery related issues.

 
WRONG ADDRESS OR CONTACT INPUT

A request to change or modify and address or number will only be accepted before an order has been shipped.

Changes to an address or contact for packages that are already dispatched are not possible. 

We will not be responsible for delivering an order if an incorrect, incomplete address or contact number has been added while placing an order. If a package is returned by our courier partner to us due to this reason, an additional charge of ₹150 will be applicable for re dispatching the order against the correct address/phone number provided by you upon further communication.

RTO and shipping charges are to be fully borne by the customer is such a situation. No discounts/ fee waiver will be entertained. The order will not be re dispatched until the fee of ₹150 has been fully paid. Delays in paying the same will also delay the delivery of the order.

We will not be responsible for delivery delays due to following reasons: incorrect address or contact input by customer, customer unavailable to collect the package, delay is paying RTO and re-shipping fee.

MISSING PACKAGES & FALSE DELIVERY DISPUTES

If your order has been lost in transit or your tracking says it was delivered but you did not receive it, please reach out to us within 48 hours of the package marked as delivered. We will raise a delivery dispute with our logistics partner.

You can  WhatsApp us with subject line as ‘LOST/FAKE delivery mark’

Requests received for delivery disputes after 48hours will NOT be accepted as we are dependent on the logistics partner’s terms and conditions for the same.

A ticket will be issued with the shipping partner to get proof of delivery and further look into the matter. We are fully dependent on the conclusion received by the shipping partner and will keep you in loop with the same.

We will do our best to find a resolution but will not be held responsible monetarily for lost or stolen packages.

No replacements or refunds will be issued in case of denied disputes.

CANCELLATIONS

Orders cannot be cancelled once they are placed. 

For any changes required in the design or size for your order, you may  WhatsApp  us within 1 hour of placing the order. Our team will review the same and respond within 24-48 working hours. Changes requested after this timeline will be chargeable.

REFUNDS

If any refunds for size change are to be processed, it will take 5-7 business days be processed after you receive a confirmation from our team.

For any queries write to  us on WhatsAp regarding the status.

RETURNS + EXCHANGES

We do not provide returns or exchanges for your order. 

If you received a damaged or wrong product (natural wear and tear and dents due to delivery transit is not considered as damage), kindly reach out to us via  WhatsApp  within 72 hours of receiving the order. Please send an uncut video of the unboxing as proof. Our team will respond in 24-48 hours for the same. Without the proof we won't be able to coordinate with our delivery partner hence we wont be able to help you in this case.

Once confirmed, the replacement product will be dispatched in 3-4 business days considering the custom made nature for each item.